Wendia integrates to FastPass from Danish FastPassCorp to meet the demand for more self-service.

Gartner predicts that client self-service will account for 58 percent of all service interactions by 2010, due to its dramatic contribution to the reduction of cost of operating an IT environment. This is a tendency which Wendia is following with great interest and Wendia is now offering POB Password Manager to support password related issues.

There is an increasing demand on the market for automated solutions that enable the employees to solve problems and perform tasks without being dependent on others. Not only does it improve the bottom line, it also meets the demand from many end users who want to be able to solve their own IT problems when possible.

Wendia’s CEO Kerstin Daun tells us about the decision to integrate more possibilities for self-service in Wendia’s service portfolio: “It is an interesting phenomenon but also a quite logical consequence to the development in our information culture that the IT end users now have so much technological insight that they prefer to solve certain problems by themselves or assisted by FAQ portals or automated self-service solutions. The advantages of being able to reset your own passwords instead of being dependent on a Service Desk are obvious. The workforce of today is often working odd hours and in different time zones and therefore an automated password service is really a relevant solution for many companies. The feature is known from many online services and it is common sense to start using the technology in the various companies as well. Forgotten passwords are a heavy burden on the Service Desk and the reduced workload due to automated solutions is remarkable.”

FastPassCorp has developed a user portal, which supports the issue of forgotten passwords and POB, the Service Management Solution developed by Wendia, is now integrating to this portal. The user portal can also be accessed directly from Windows. The password solution will guarantee a reduction in the work load on the service desk. The end user will experience a better service as there is a 24/7 access to the portal and resetting a password can be done in a few seconds. 
”We are very happy that Wendia has decided to add password self-service to their solution portfolio, says the founder of FastPassCorp Jesper Østergaard.” The Service Management industry is growing and the need to provide better and more cost effective solutions for public and private companies is big. We think it is very relevant for companies, who want to make it possible to deliver better service and at the same time reduce costs, to include our solutions in their portfolios”, concludes Jesper Østergaard.

Read more about FastPassCorp on their web site: www.fastpasscorp.com