Combined expertise extends Service Management to meet current demands for more self-service access to knowledge and solutions .

Wendia has announced a partnership with RightAnswers (www.rightanswers.com) to provide Wendia customers a knowledge platform to build their own knowledgebase of custom solutions for their proprietary software.
RightAnswers delivers knowledge platforms that allow support teams and employees to access a single custom knowledgebase that includes KnowledgePaks™, RightAnswers’ knowledgebase of over 150,000 solutions covering over 300 software titles and custom solutions based on clients’ proprietary software which is accessed via end user self-service and analyst portals. It is integrated directly into Wendia’s Service Management solution POB, empowering end users to solve their own problems while becoming more educated. 

“There are obvious benefits from letting your IT end users have access to information that is traditionally reserved for technicians in the Service Desk,” said Kerstin Daun, CEO of Wendia International. “In recent years there has been a strong trend toward letting IT users help themselves using online help solutions and FAQ portals. As a service provider, if you don’t recognize this trend, you may be at risk of losing market share, or at least of being the Service Manager of a very unpopular Service Desk.”

Hal Tueller, CEO of Wendia North America, shared his enthusiasm for the new partnership as well: “Wendia is excited to continue our commitment to integrate third party applications like RightAnswers’ Unified Knowledge Suite into the Wendia POB IT Service Management family of products. Our commitment to integration with strategic solutions is fundamental to POB. Our seamless integration with RightAnswers continues our focus on providing our customers with connectivity to key business applications that help them better achieve their business objectives.”

“We are excited to be working with Wendia to provide their clients with a knowledge platform and self service solution that will complement their best in class POB IT Service Management solution,” said Bill Pollie, VP Business Development at RightAnswers.  “Our commitment is to give Wendia clients a solution that will empower their knowledge workers while reducing cost, increasing productivity and delivering high end user adoption and satisfaction.”

About RightAnswers, Inc.
RightAnswers (www.rightanswers.com) delivers the high-impact knowledge solutions, technology solutions and value-added services to enable support organizations to improve the end-user experience, reduce costs, and increase problem/incident resolution capacity of the support organization. The RightAnswers Unified Knowledge Suite provides the tools needed to facilitate rapid problem resolution for both self-service end-users and support analysts. RightAnswers solutions are used by more than 4 million licensed end users across hundreds of companies including commercial enterprises, higher education institutions and government agencies.