Stuttgart/Zug, 07. April 2010. Only recently, Wendia received Cascade IT’s stamp of approval for its Service Management Tool Suite POB. After close analysis, the Swiss provider of a comprehensive Knowledge Base for IT Management sees POB among the four most cost efficient and effective tools of the ITSM industry.

Not every comprehensive Service Management Solution is necessarily also compliant with all customer requirements. In fact, there are solutions promoted with a rather small marketing budget that might be more successful. At least this seems to be the main conclusion from this year’s performance benchmark among Service Desk Systems focusing on the market of medium-sized businesses in Germany, Switzerland and Austria.

Wendia made it to one of the top rankings and is recommended on Cascade IT’s website as an efficient and cost-effective Service Management Solution. Cascade IT’s online knowledge service is considered an important guideline for tool related research on the market.

„Since 2007 we have been doing market benchmarks and tool analysis. However, with respect to depth and focus we strongly differ from the already existing magic quadrants, waves and certifications.” Dr. Helmut Steigele, General Manager of Cascade IT, explains.

According to Helmut Steigele, the main difference lies in the focus on the requirements of the local market. The overall rating is based on the cost-performance-ratio and not only on the range of functionality and tool features. In its evaluation, Cascade IT also considered unexpected “surprises” that often occur when implementing or expanding the newly bought system.

Reference visits paid to customers lead to qualified results with respect to the actual tool performance in the evaluation process. Analysis questions and key criteria of the cost free and independent benchmark have been disclosed by Cascade IT. The results are published on the company’s website (www.4whatitis.ch).